Please read the following Terms and Conditions carefully, as they contain important information about your legal rights, remedies and obligations.  You must not make any booking unless you understand and agree with the following Terms and Conditions. References to ‘us’, ‘we’, ‘our’ and/or Infinity Holidays in these Terms and Conditions shall mean FCNZ (Company No. 349518), trading as Infinity Holidays. References to “you” and “your” shall mean the customer.  References to “travel advisor” refers to third-party agents or agencies that partner with us to sell travel products and services to you, the customer.  

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking (regardless of whether other travellers have made separate payments) and that person will bind all such travellers to these Terms and Conditions.

BOOKING ARRANGEMENTS: To make a booking contact your travel advisor who will request a reservation for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and can only be confirmed when the reservation is confirmed and the deposit is received. All communications from us will be sent to your travel advisor. Please note that all official communications regarding your booking, including confirmations, changes, or additional information, will be directed through your travel advisor. Your travel advisor will, on receipt of any holiday monies, hold such monies for each and every person named in the booking until that booking is confirmed, at which time those monies shall be promptly remitted by your travel advisor, via Infinity Holidays, to the supplier.

AMENDMENTS: An amendment is a change to an existing booking with the same inclusions. Any supplier or airline amendment fees will be charged. A transfer to another package may be treated as a cancellation and operator cancellation fees may apply. If the new package is of greater value and no operator fees apply, there will be no amendment/reissue fee.

NOT INCLUDED IN THE PRICE OF THE HOLIDAY: All passengers are responsible for the cost of their own travel arrangements to and from their departure point. The cost of anything not specifically noted as being included in the holiday package is at the passenger’s expense.

PRODUCT DESCRIPTIONS: Product descriptions are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. Tours may not operate on certain dates, and durations and departure times are approximate only. The standard of accommodation and other services is based on various factors, which are generally accepted as indicative of a certain class. However, Infinity Holidays does not guarantee the standard, class or fitness for purpose of that accommodation or service.

BAGGAGE: Suppliers publish baggage allowances applicable for their own services. We recommend you check your baggage allowance, and baggage safety notices prior to departure.

PRE-DEPARTURE CONTACT: Please ensure you provide your travel advisor with a telephone number or address where you can be reached within 24 hours prior to your departure from New Zealand.

MAPS & PHOTOGRAPHS: Maps are shown for general information and are an indication only; they may not necessarily reflect actual routings, hotel and attraction locations, or services provided. Photographs show places in the geographic areas but are not necessarily included in the holiday. Hotel room photographs are representative only, and the actual rooms occupied may vary in decor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.

SCHEDULE CHANGES: We recommend that you contact the travel service provider to confirm your scheduled departure time 24 hours prior to your departure.

PASSPORTS & VISAS: All travellers must have a valid passport for international travel and many countries require at least 6 months’ validity from the date of return, and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid New Zealand passport which is valid for the relevant destination and transit point. It is important to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

If you are travelling to or transiting through the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). New Zealand passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. Note that if you have travelled to Iran, Iraq, Syria, Sudan, Yemen, Libya, Somalia, Cuba, or Democratic People’s Republic of Korea (North Korea), then you will likely not be eligible for the United States visa waiver program (ESTA) and will have to apply for a US visa (which requires an interview appointment and can take several months). Also note that nationals of ESTA countries who are also nationals of Iran, Iraq, Syria, Sudan, or Democratic People’s Republic of Korea (North Korea) will also be unable to travel under the visa waiver program and will also have to apply for a US visa.

If you are travelling to or transiting through Canada please see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory electronic travel authorization for visa-exempt foreign nationals (“ETA”). New Zealand passport holders will not be able to enter Canada without a valid ETA (or visa or permit) from 15 March 2016. Please note, you may not meet the eligibility requirements of ETA and may be required to obtain a visa or permit.

If you are travelling to or transiting through Europe 

Please see https://travel-europe.europa.eu/ees_en for important information regarding the new Entry-Exit System (EES). From 10 November 2024, The European Union is rolling out the new Entry-Exit System (EES). This automated system will require New Zealanders to scan their passports and biometric data at self-service kiosks every time they enter or exit the EU. This is designed to tighten border security for non-EU travellers, including those from the United Kingdom.  

If you are travelling to or transiting through the United Kingdom 

Please see https://www.gov.uk/guidance/apply-for-an-electronic-travel-authorisation-eta for important information regarding compulsory electronic travel authorization for nationals who do not require a visa for short stays (“ETA”). New Zealand passport holders are not able to enter the United Kingdom on/after 8 January 2025 without a valid ETA. 

We urge you to apply for entry visas, permits and applicable waivers/exemptions prior to booking your travel, particularly if you have any concerns about whether or not you might be eligible for an ESTA or ETA.

TRAVEL DOCUMENTS: Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable, non-date-changeable and/or subject to cancellation and/or other amendment fees. Travel documents cannot be transferred to another person to use. An incorrect name on a booking may result in an inability to use that booking, the booking being cancelled, and the application of additional change and/or cancellation fees. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates or timings on your documentation will be your responsibility if not reported at the time of booking. 

Please ensure you read your travel documents carefully for details on baggage allowances and fees as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is your responsibility.  

TRAVEL INSURANCE: We strongly recommend that you takeout appropriate comprehensive travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation; medical and repatriation expenses; personal injury and accident; death; loss of personal baggage and money; and personal liability insurance. Evidence of such insurances should be produced to Infinity Holidays on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Ministry of Foreign Affairs and Trade (“MFAT”) for all overseas travel. Your travel advisor can provide information to you about travel insurance.

HEALTH AND TRAVEL ADVICE: We recommend that you contact MFAT or visit their website at https://www.safetravel.govt.nz/ for general health and travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with MFAT, so that you may be more easily contacted in an emergency.

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the travel service provider in their sole and absolute discretion, and will often depend on a number of factors, including (without limitation) any modes of transport and local standards at the destination.  All medical requests are beyond our control.  While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination or prior to travelling where possible.

PRICES: All prices are subject to availability and can be withdrawn or varied without notice. Prices are only guaranteed once your booking has been paid for in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product and/or service. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Some product and/or service prices are ‘Instant Purchase’ due to the dynamic pricing of products and/or services and constantly changing availability, and so can only be secured if paid for in full immediately when quoted (and even once paid for by you in full, a product and/or service price may not be able to be secured for you, because the price (e.g. an airfare or a room-rate) may become unavailable in the short time period between your payment being processed by us and our booking systems being able to make the booking for you due to availability or changes in the travel service provider’s booking and yield management systems). By agreeing to these Terms and Conditions, you expressly acknowledge your acceptance of these conditions (i.e., increases before full payment and increases after full payment will be your responsibility) applicable to your client’s purchase. You agree that you will be responsible for obtaining your client’s written consent to any increases to prices in accordance with this section and you agree to indemnify and hold harmless Infinity Holidays against any claims arising out of such a failure to obtain written. consent. 

FINANCIAL ARRANGEMENTS: We receive remuneration through commissions, financial incentives, fees or payments, rebates, other means including transaction processing fees, merchant service fees or other payments or credits of a similar nature and other means (together, “financial arrangements”) from third party travel service providers, card issuers, credit providers, payment service providers and/or other suppliers/partners for booking travel and travel-related products and/or services on your behalf. We are entitled to retain, and we are not required to account to you, for any such fees, payments or credits we may receive. We are not required by law to disclose the nature or value of these financial arrangements.

DEPOSITS & FINAL PAYMENTS : You may be required to pay a deposit or deposits when booking. Your travel advisor will advise you of how much that will be. Subject to your rights under the Consumer Guarantees Act,  all deposits are non-refundable for changes of mind or cancellations by you or if the travel service provider’s terms and conditions provide that your deposit is non-refundable. If your deposit is refundable, this is subject to us having received the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit. A deposit will generally secure your booking/seat, however prices quoted may change before you make the final payment for the reasons outlined in section 5 above. Final payment is required no later than 15 days prior to departure unless otherwise stated. Some products and/or services must be paid in full at the time of booking.

CHANGE & CANCELLATION FEES: Subject to your refund and remedy rights under the Consumer Guarantees Act, any change and cancellation fees that will apply to your booking are set out in your quote, tax invoice and/or itinerary (as applicable) and as set out in the sections below:

Payment of change or cancellation fees via credit card may attract the applicable credit card surcharges or fees.

All bookings are made on your behalf subject to the terms and conditions imposed by the travel service provider. If, for example, a travel service provider’s terms and conditions contain a “no refund policy”, for change of mind or cancellation, you will only be provided with the remedy as provided by the travel service provider (if any), which may include a travel credit supplied by the travel service provider.

SUPPLIER/TRAVEL SERVICE PROVIDER INSOLVENCY: To the extent permitted by law, neither we nor any of our related bodies corporate, directors, employees or agents, accept any liability for any consequences arising from the insolvency of a third-party provider. This includes any losses, delays, or inconveniences experienced by travellers or travel advisors due to the insolvency of airlines, tour operators, cruise lines, accommodation providers, or other service entities. You should address any issues related to supplier insolvency with your respective travel advisor, who is responsible for assisting with alternative arrangements or solutions.  For the avoidance of doubt, in the event of a third party provider being unable to provide you with the product or service you have booked due to that third party provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the Consumer Guarantees Act, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.

TRAVEL SERVICE PROVIDER CHANGE & CANCELLATION FEES: Changed or cancelled bookings for any reason (including by reason of matters outside your or our control) may also incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued. Your travel advisor will inform you about any such potential fees and the conditions under which they apply. Where we incur any liability for a travel service provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee. Where you seek a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will facilitate the refund process through your travel advisor. We will not provide a refund to you until we receive the funds from that travel service provider (which may take 12 weeks, or longer, dependent upon the travel service provider processing time). In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy. Your travel advisor will be your point of contact throughout this process and will keep you informed of the progress of any refund request.

CHANGE OR CANCELLATION BY YOU: If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. All changes will be subject to any applicable travel service provider fees and you will be responsible for any increase in pricing that may occur as a result of your change request. 

If you cancel any aspect of your booking, your deposit may be forfeited, and you will be required to pay any applicable travel service provider fees and we will provide you with a refund for the remaining funds (if any) Alternatively, Infinity Holidays or the travel service provider may offer you  a travel credit for the full amount paid by you without applying any applicable travel service provider fees If your deposit or booking is refundable, this is subject to Infinity Holidays having received the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit or booking funds.

For instant-purchase or non-refundable bookings, if you cancel any aspect of your booking, you will not be entitled to a refund, travel credit or other remedy from the travel service provider and/or Infinity Holidays.

CHANGE OR CANCELLATION BY A TRAVEL SERVICE PROVIDER: The following terms apply to a cancellation by a travel service provider, except in the event of unavoidable or extraordinary circumstances (set out below).

To the extent permitted by applicable law, if your booking is cancelled by a travel service provider, the travel service provider will generally offer you in the first instance alternative travel arrangements of comparable standard if available (and will refund any price difference if the alternative is of a lower value), or a travel credit for the full amount paid by you. Alternatively, subject to the travel service provider’s change or cancellation policy, the travel service provider may offer you a refund of all money paid by you in respect of the booking, from which the travel service provider and/or Infinity Holidays will deduct any unrecoverable costs, and any applicable travel service provider fees and our applicable cancellation fees.

“Unrecoverable costs” means all reasonable, direct and indirect costs the travel service provider and/or we have incurred in relation to your booking, and includes amounts paid by Infinity Holidays to other relevant travel service providers who are responsible for components of your booking and which may be non-refundable. For example, costs paid to overseas in-destination tour or transfer operators.

For instant purchase or non-refundable bookings, if your booking is cancelled by a travel service provider, subject to the travel service provider’s change or cancellation policy, you may not be entitled to a refund, travel credit or other remedy from the travel service provider and/or Infinity Holidays.

UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES: In the event of unavoidable or extraordinary circumstances, a travel service provider may materially modify or cancel your booking as set out below. In these Terms and Conditions “unavoidable or extraordinary circumstances” means any cause outside a travel service provider’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by the travel service provider (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events). A material modification is one that has a serious impact on your booking and would cause substantial inconvenience to you (including a change of departure date, departure point or airport, or change of departure time of more than 12 hours).

CANCELLATION DUE TO UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES: If your booking is cancelled by the travel provider/s due to unavoidable or extraordinary circumstances, the travel service provider may offer you a travel credit for the full amount paid by you.

TAXES: Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels, or other suppliers. Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

SERVICE GUARANTEES: Our booking and advisory services come with guarantees under the Consumer Guarantees Act that:

• they will be provided with due care and skill;
• they will be reasonably fit for the specified purpose; 
• they can reasonably be expected to achieve the desired result; and
• they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Consumer Guarantees Act.

AGENCY: Infinity Holidays acts as a wholesale agent only. We sell various travel-related products and/or services as an agent on behalf of, numerous third – party travel service providers, including, but not limited to hotel, tours, airlines, cruise lines and rail, as well as our wholesalers and tour operators. . Infinity Holidays does not own, operate, manage, or control these independent travel service providers of services and is not liable for their acts or omissions. Infinity Holidays’ obligations to you are to make travel bookings on your behalf for your client’s and to arrange relevant contracts between you, your clients, and the travel service providers. We exercise care in the selection of reputable service providers but we have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Fulfilment of a request cannot be guaranteed.. All bookings are subject to the terms and conditions, imposed by these travel service providers, including conditions of carriage, fare rules, change and cancellation policies and limitations of liability, and the provision of data about you or provided by you to a third party. The travel service provider’s terms and conditions are separate to our Terms and Conditions. The relevant travel service provider’s terms and conditions can generally be accessed on their country-specific website. If you would like any assistance to access any travel service provider terms and conditions, if you are not sure which terms and conditions apply to your booking, or if you would like us to provide you with a full copy of the travel service provider terms and conditions, please contact your travel agent .You agree that you and your client’s legal rights in connection with the provision of travel services are against the specific travel service provider and, except to the extent a problem arises as a result of our gross negligence, fraud, criminal conduct or wilful misconduct, are not against us. Specifically, if for any reason (excluding gross negligence, fraud, criminal conduct or wilful misconduct on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us. Although we will use due care and skill in performing our services, we will not always be able to verify if, and cannot guarantee that, all information provided by the travel service provider (including the travel service provider’s brochure and terms and conditions) is accurate, complete and correct. Subject to any rights and/or remedies you may have under the Consumer Guarantees Act,  we cannot be held responsible or liable for any errors, omissions, interruptions (for example, aircraft substitutions, renovations occurring at hotels, swimming pool closures, accommodation inclusions or changes to inclusions, resort fees payable, breakdowns, repairs, upgrade or maintenance of systems), or inaccurate, misleading or untrue information or non-delivery of information by the travel service provider. If we become aware that the information provided by the travel service provider is incorrect or incomplete in any way, we reserve the right to correct any information (including, but not limited to, pricing information (except where pricing has been finalised)) and amend your booking (in consultation with you and/or your travel advisor) to ensure that it reflects the correct price or otherwise contains the correct and complete information.

LIABILITY: To the extent permitted by law, neither FCNZ nor any of its related bodies corporate, directors, employees or agents, accept any liability in contract, tort, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third -party providers or by travel advisors over whom we have no direct control, force majeure, insolvency or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. This includes, but is not limited to, acts of God, illness, pandemic, quarantine, acts of war, civil unrest, strikes, criminal or terrorist activities, mechanical failures of transportation, and any failure of transportation mechanisms to arrive or depart on time. Specifically, we do not accept any liability, whether in contract, tort or otherwise, for any act or omission of travel service providers, including their failure to provide a service whether through their negligence or otherwise. Furthermore, we make no representations about the standard of the services provided by travel service providers and accept no liability in that regard. Our liability will also be limited to the extent that any relevant international conventions, such as the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers, and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Consumer Guarantees Act). This liability clause is subject to your rights under the Consumer Guarantees Act nothing in these Terms and Conditions is intended to limit any rights you may have under the Consumer Guarantees Act or the Fair Trading Act.

PRIVACY NOTICE: We are committed to protecting your personal information provided to us by your travel advisor in connection with a booking and agree to handle your personal information in accordance with our Privacy Policy, which is available online at (https://www.infinityholidays.co.nz/privacy-notice/)or ask your travel advisor for details. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information, as detailed in our Privacy Policy. 

Effective 1 May 2026, we may collect personal information about you from third-party sources, including but not limited to airlines, hotels, insurers, payment service providers, and booking platforms, for the purpose of facilitating your travel arrangements and related services. This information may be used to manage your booking, provide travel services, and comply with legal requirements, and may be disclosed to relevant service providers and partners as necessary. All personal information will be handled in accordance with our Privacy Notice, available at https://infinityholidays.co.nz/privacy-notice/. You have the right to access and correct your personal information at any time by contacting us. If you make a booking on behalf of another individual or group, you represent and warrant that you have informed those individuals about the collection of their personal information and our Privacy Notice, and obtained any necessary consents required under applicable privacy laws.

MONIES NOT HELD ON TRUST: You agree and acknowledge  that all monies paid by you to us, if you pay us directly, will be the property of FCNZ and will be a debt due and payable to the relevant supplier (contingent on availing) once the services to which the money relates have been availed, or the relevant booking is cancelled (subject to cancellation fees). You agree and acknowledge that such monies will not be held by FCNZ on trust for or on behalf of you, and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.  Payment will generally be made to the travel service provider before the services to which the money relates are provided, however in some cases, payment will be made to the travel service provider once the services to which the money relates have been provided.  In respect of monies paid for flights for an IATA airline, such monies might be held on trust for that IATA airline in accordance with the payment terms we have agreed with that IATA airline. In the event we still hold the monies, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy. 

MODIFICATIONS OF THESE TERMS AND CONDITIONS: We reserve the right to modify any of these Terms and Conditions at any time without prior notice. If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the Infinity Holidays website, applications, or services, which are effective upon posting. The applicable terms that apply are those in effect at the time you make a booking. 

GOVERNING LAW: If any dispute arises between you and us, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.

ACKNOWLEDGEMENT: You acknowledge that you are 18 years of age or older, and that you understand and agree with the above Terms and Conditions and our Privacy Policy.  

For full terms & conditions please contact your travel advisor (if and where applicable).

These Terms and Conditions were last updated on 22 April 2026.