Get to know Helio

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Helio Resources

Whether you’re new to Helio or looking to deepen your understanding, our resources are designed to support you at every step. From quick-start guides to in-depth documentation, we’ve got everything you need to streamline payments, bookings, and reporting.

Introducing Helio – Learning Modules

Helio is an intuitive and easy-to-use booking platform, with simpler search-to-book functions and faster service capability. In other words, Helio simplifies your workflow by making it easier to build dynamic packages. The below modules will give you an understanding of the Helio platform and how you can use it to great travel experiences for your clients.

Helio Module 1: Booking Travel Products

Learn all about how to book travel products through the HELiO platform and simple in-platform navigation.

Helio Module 2: Managing your booking

Learn how to manage your booking in HELiO, Sending customer documentation, adding notes to bookings, reviewing history, accessing booking reports… these are all important tasks that can be completed in HELiO. Each of these tasks is covered in this module.

Helio Module 3: Amendments

Learn how to make amendments or cancellation to entire itineraries and packages, or at a component level.

Helio Tutorials

In these short videos, we will look at short snippets showcasing Helio’s features. These are short videos (most only a few minutes in duration) to show you how to perform a specific everyday task you might be looking for.

Note: These video’s are captioned without sound.

Logging into Helio

Access to Helio is managed by secure identity solution OKTA, you will be required to register and select a Multifactor Authentication (MFA) method

📄 Logging into HELiO (Document)

💻 HELiO Link – To be used after registration completed

Helio Dashboard

Get to know your HELiO Dashboard

📽 Navigating the HELiO Dashboard (2min 29sec)

Helio Travel Products

In Helio, a travel product is known as a ‘component’ and there are three ways to add components to an itinerary:

Shopping Cart – 📽 Shopping Cart (6min 45sec)
Shopping Cart is similar to online shopping – where the user will add components to an itinerary, one at a time, then finalise the purchase. Quotes and invoices will be itemised when Shopping Cart has been used
Dynamic Package – 📽 Dynamic Package (5min 33sec)
Dynamic Packages are bespoke, tailor-made packages you can create for your customers. All components in HELiO can be added to a Dynamic Package. The main difference between a Dynamic Package and Shopping Cart is how you add the components to an itinerary. Where Shopping Cart adds components to an itinerary one at a time, Dynamic Package allows you to perform one search for all components, then add them to the itinerary, all at once
Elite Package – 📽 Elite Package (4min 6sec)
Elite Packages are curated pre-packaged travel itineraries. Elite Packages can be searched in HELiO by criteria (e.g. destination, departure month, duration, holiday type, etc.)